Shipping Policy

1、Shipping Cost

Free shipping on all orders.

How Long Does It Take?

Order Processing and Pick-Up

-Most in-stock products are processed within 3-7 business days.

-Orders placed on Saturdays, Sundays, or holidays will be processed on the next business day.

-After processing, the package is picked up and shipped by a trusted carrier like the DPD. Once your order ships, you will receive an automated email with your tracking details.

2、Estimated Delivery Time

All our products are shipped from our U.S. warehouse. The estimated delivery time is approximately 7 business days from the date of order confirmation. Please note that the delivery time is an estimate and may be slightly extended due to factors such as logistics peak periods, weather conditions, or unforeseen circumstances (for details, please refer to the Logistics Abnormalities section below).

3. Delivery Areas

Our shipping services mainly cover the Eastern United States and California. We focus on providing efficient and stable delivery services to these regions to ensure that you receive your orders in a timely manner. For areas outside the Eastern United States and California, please contact our customer service for detailed shipping information and availability.

4. Logistics Abnormalities Description

In rare cases, logistics abnormalities may occur, including but not limited to delayed delivery, lost packages, or damaged goods. If you encounter any of the following situations, please contact our customer service promptly for assistance:

● The order has not been delivered within 10 business days after order confirmation (exceeding the estimated delivery time by 3 days);

● The tracking information of the order has not been updated for more than 3 business days;

● The received package is damaged, or the goods are missing or incorrect.

Upon receiving your feedback, we will verify the logistics status with our cooperating logistics providers immediately and provide you with a solution (such as resending, refunding, or compensating) within 3 business days.

5、Customer Support Email

For any questions related to shipping, delivery, logistics abnormalities, or other order-related issues, please contact our customer service team via the following email address. We will respond to your inquiry within 24 business hours and provide professional assistance:

Customer Service Email: service@femchicgo.com

This supplementary content is an integral part of the website’s Shipping Policy and has the same effect as the main policy. If there is any inconsistency between this supplementary content and the main Shipping Policy, this supplementary content shall prevail for the matters covered herein.