Returnd Policy 

1. Return Eligibility

We want you to be fully satisfied with your chafing dish purchase. You may return eligible products within 30 days from the date of receipt, provided that the following conditions are met:

● The product is in its original condition, unused, and undamaged, with all original packaging, accessories, and user manuals intact.

● The product is not customized, personalized, or made-to-order (unless the customization is defective or does not match your order requirements).

● You can provide a valid proof of purchase (such as order number, receipt, or invoice).

The following products are not eligible for return:

● Products that have been used, damaged, or modified by the customer.

● Products with missing original packaging, accessories, or user manuals.

● Products that are damaged due to improper use, mishandling, or neglect (in line with the exclusions in our Warranty Policy).

● Disposable accessories or parts that come with the chafing dish (such as disposable fuel cans, gaskets, etc.), unless they are defective upon receipt.

2. Return Process

To initiate a return, please follow these steps:

1.  Submit a Return Request: Contact our customer service team within 30 days of receiving your order, providing your order number, product model, reason for return, and clear photos/videos of the product (if defective). You can reach us via the contact information provided at the end of this policy.

2.  Receive Return Approval: Our customer service will review your request within 2-3 business days. If approved, we will send you a return authorization (RA) number and detailed return instructions, including the return shipping address.

3.  Package and Ship the Product: Pack the product securely in its original packaging (or equivalent protective packaging) and clearly mark the RA number on the outer package. You are responsible for the return shipping cost, unless the return is due to a product defect, wrong item, or our error.

4.  We Receive and Inspect the Product: Once we receive your returned product, we will inspect it to confirm it meets the return eligibility criteria. This process usually takes 3-5 business days.

5.  Process Your Refund or Replacement: 

a.  If the return is approved, we will process your refund to the original payment method within 7-10 business days. The refund amount will exclude any original shipping costs (unless the return is due to our error).

b.  If you request a replacement (for defective or wrong products), we will ship the replacement to you free of charge once the returned product is inspected and confirmed.

3. Defective or Damaged Products

If you receive a chafing dish that is defective, damaged, or does not match your order (e.g., wrong model, missing parts) upon delivery, please contact our customer service within 7 days of receipt. Provide clear photos/videos of the defect or damage, and we will arrange for a free return, refund, or replacement at our discretion. We may require you to return the defective product for inspection, and we will cover all return shipping costs in such cases.

4. Refund Policy

● Refunds will be processed to the original payment method used for the purchase (e.g., credit card, PayPal, bank transfer).

● Please allow 7-10 business days for the refund to reflect in your account, as processing times may vary depending on your payment provider.

● Original shipping costs are non-refundable unless the return is due to a product defect, wrong item, or our error.

● If you received a discount or promotional offer on your purchase, the refund amount will be adjusted to reflect the actual amount you paid.

5. Cancellation Policy

You may cancel your order before it is shipped. To cancel an order, contact our customer service immediately with your order number. If the order has not been processed or shipped, we will issue a full refund within 7 business days. If the order has already been shipped, you will need to follow the return process outlined above once you receive the product.

6. Contact Us

If you have any questions, concerns, or need assistance with a return, please contact our customer service team through the following channels:

● Email: service@femchicgo.com

7. Policy Updates

We may update this Return Policy from time to time to adapt to changes in laws, regulations, and business needs. Any updates will be posted on our official website, and the updated policy will take effect from the date of publication. We recommend you review this policy regularly to stay informed of any changes.